Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for an omo77 account, we collect personal information necessary to verify your identity, process transactions, and provide services. This includes:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification number (Indonesian KTP number, passport number, or driver's license number).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet identifiers (OVO, DANA, GoPay account information), and transaction history.
• Verification Documents: Copies of government-issued identification (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers.

1.2 Information Collected Automatically

When you access and use the omo77 Platform, we automatically collect technical and usage data through cookies, web beacons, and similar tracking technologies:

• Device Information: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers (IMEI, MAC address).
• Usage Data: Pages visited, time spent on each page, clickstream data, betting history, game preferences, search queries, login timestamps, and session duration.
• Location Data: Approximate geographic location based on IP address to ensure compliance with jurisdictional restrictions and to provide localized content.
• Communication Records: Transcripts of live chat conversations, email correspondence, phone call recordings (with your consent), and customer support tickets for quality assurance and dispute resolution.

1.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (confirmation of deposit and withdrawal transactions), identity verification services (validation of government-issued documents), fraud prevention agencies (risk assessment reports), and marketing partners (with your explicit consent). This information helps us verify your identity, prevent fraud, and improve our services.

2. How We Use Your Information

omo77 uses your personal information for the following legitimate business purposes:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your user account
• Process deposits, withdrawals, and other financial transactions
• Verify your identity and age to comply with legal requirements (minimum 21 years)
• Provide customer support and respond to inquiries
• Deliver notifications about account activity, transaction confirmations, and service updates
• Facilitate betting, casino gaming, and other platform features

2.2 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activity, money laundering, and other illegal activities
• Monitor for suspicious betting patterns, duplicate accounts, and terms violations
• Implement security measures to protect your account from unauthorized access
• Comply with anti-money laundering (AML) and know-your-customer (KYC) regulations
• Respond to legal requests from law enforcement or regulatory authorities

2.3 Service Improvement and Personalization

• Analyze usage patterns to improve platform functionality, performance, and user experience
• Personalize content, game recommendations, and promotional offers based on your preferences
• Conduct research, testing, and statistical analysis to enhance our services
• Develop new features, games, and betting markets tailored to Indonesian players

2.4 Marketing and Communications (With Your Consent)

• Send promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers
• Provide information about new games, features, and platform updates
• Deliver personalized marketing content based on your gaming preferences and activity
• Invite you to participate in surveys, contests, and promotional events

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account notification settings. Opting out of marketing does not affect essential service communications (transaction confirmations, security alerts, account notifications).

3. Data Sharing and Disclosure

omo77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform, including payment processors (for deposit and withdrawal transactions), identity verification services (for KYC compliance), cloud hosting providers (for secure data storage), customer support platforms (for ticket management), and marketing service providers (for email campaigns, with your consent). These partners are contractually obligated to protect your information and use it only for the specific purposes we authorize.

3.2 Legal and Regulatory Compliance

We may disclose your information to regulatory authorities, law enforcement agencies, or other governmental bodies when required by law or in response to valid legal requests (court orders, subpoenas, search warrants). We may also share information to protect our legal rights, prevent fraud, enforce our Terms & Conditions, or protect the safety and security of our users and the public.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email or prominent platform notice before your information is transferred and becomes subject to a different privacy policy.

3.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot be used to identify you personally with business partners, researchers, and the public for purposes such as industry analysis, demographic research, and marketing insights. This data does not constitute personal information under this Privacy Policy.

4. Data Security Measures

omo77 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive information stored in our databases is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized employees and service providers who require access to perform their duties. Access is granted based on role-based permissions and monitored through audit logs.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security controls including 24/7 surveillance, biometric access restrictions, and environmental monitoring.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses.
• Incident Response: We maintain a security incident response plan to quickly detect, contain, and mitigate data breaches. In the event of a breach affecting your personal information, we will notify you promptly as required by law.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. You acknowledge that you provide information at your own risk. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

5. Cookies and Tracking Technologies

omo77 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

5.1 Types of Cookies We Use

5.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair platform functionality, preventing you from logging in or accessing certain features. Disabling performance or functionality cookies may result in a less personalized experience. To opt out of marketing cookies, adjust your browser settings or use the cookie preference center available on our platform.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
• Correction: You may request that we correct inaccurate or incomplete personal information. You can update most information directly through your account settings.
• Deletion: You may request that we delete your personal information, subject to legal and regulatory retention requirements. Note that deleting your account is irreversible and may result in loss of access to platform features and forfeiture of any remaining balance.
• Objection: You may object to certain processing activities, such as direct marketing or profiling. You can opt out of marketing communications at any time.
• Restriction: You may request that we temporarily restrict processing of your information in certain circumstances, such as when you contest its accuracy or lawfulness.
• Data Portability: You may request that we transfer your information to another service provider in a portable format, where technically feasible.
• Withdraw Consent: If we process your information based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. We may require verification of your identity before processing requests to protect your information from unauthorized access.

7. Data Retention

omo77 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus 7 years after account closure to comply with financial record-keeping requirements.
• Transaction Records: Retained for a minimum of 7 years from the transaction date for tax, audit, and regulatory compliance purposes.
• Identity Verification Documents: Retained for 7 years after account closure as required by anti-money laundering regulations.
• Communication Records: Retained for 3 years for customer service quality assurance and dispute resolution purposes.
• Marketing Consent: Retained until you withdraw consent or close your account, whichever occurs first.

After the retention period expires, we securely delete or anonymize your information in accordance with data protection standards. Some information may be retained in aggregated, anonymized form indefinitely for statistical and analytical purposes.

8. International Data Transfers

omo77 operates internationally and may transfer your personal information to servers located outside Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer information internationally, we implement appropriate safeguards including standard contractual clauses, binding corporate rules, or other legally approved mechanisms to ensure your data remains protected. By using our services, you consent to the transfer of your information to countries outside Indonesia as necessary to provide our services.

9. Children's Privacy

omo77 services are strictly intended for individuals aged 21 years and above. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age. Our registration process requires users to confirm they meet the minimum age requirement. If we become aware that we have inadvertently collected information from an individual under 21, we will immediately delete such information and close the account. Parents, guardians, and educators are encouraged to monitor children's internet usage and prevent access to gambling websites through parental control software.

10. Third-Party Links and Services

The omo77 platform may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to information collected by omo77. We are not responsible for the privacy practices of third-party websites. When you click on a third-party link, you leave our platform and are subject to the privacy policies of the destination site. We encourage you to read the privacy statements of any third-party services you access. We do not endorse or assume responsibility for third-party content, products, or services.

11. Changes to This Privacy Policy

omo77 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Effective Date" at the top of this policy and, where appropriate, provide additional notice through email or prominent platform notifications. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the platform after any modifications constitutes acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you must cease using our services and may request account closure.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the platform
• WhatsApp: +62 812 3456 7890

We aim to respond to all privacy inquiries within 30 days. For urgent security concerns or suspected data breaches affecting your account, please contact us immediately via live chat for priority assistance.